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Comprehensive Protection and Complete Peace of Mind

We provide end-to-end technical support for all of our global customers, and with regional hubs in the UK, North America, Singapore and UAE Synectics is well-placed to meet the needs of any client.

Our global engineering team provides end-users, installers and integrators with technical service and support for software, hardware and integration issues online, by phone or on-site.

Global Support Portal
24/7 Global Support Portal

Synectics Global Support Portal provides registered users with quick resolutions to technical queries. The Portal enables you to easily raise support tickets, quickly submit repair requests, and access the latest technical information and documentation.

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Synectics Telephone Support
Technical Support Helpdesk

Technical support is available through these regional hubs:

United Kingdom: +44 (0) 333 014 4766
United States: +1 888 755 6255
Asia Pacific: +65 6749 6166

For other queries you can contact us, send a sales enquiry, or find your local office.

Synectics Commissioning Services
Worldwide Engineering and Commissioning Support

Our highly skilled teams of engineers ensure complex project requirements are met, and our solutions deliver optimum performance from day one. This incldues installation supervision, site acceptance testing (SAT), and on-site engineering support.

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Synectics Training Courses
Training Courses

We offer a range of training courses covering all Synectics hardware, Synergy software and COEX products. This includes engineer training, basic maintenance and trouble-shooting, and advanced operator training. Courses can be delivered at Synectics’ dedicated training facilities, or on site, and tailored to specific requirements.

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Maintenance Contracts
Maintenance Contracts

In addition to basic support options, additional services are available through a range of maintenance contracts. These include priority access to online and telephone support, enhanced response times for support tickets, repairs and call requests, and scheduled preventative maintenance visits and system checks.

Get in touch to find out more